Refund policy

At ReBuySell (operating under Indian consumer laws), we stand behind the quality of our premium, 30-point certified refurbished devices. If you are not completely satisfied with your purchase, we are here to help.

1. 7-Day Return Window

We offer a 7-day return policy. You have exactly 7 days from the date of receiving your device (smartphone or laptop) to request a return. After 7 days, returns will not be accepted, but your device will continue to be covered under our 6-month doorstep warranty for any qualifying hardware issues.

2. Return Eligibility & Device Conditions

For refurbished tech, returning the device securely and in its original condition is vital. To be eligible for a refund, your return must satisfy the following conditions:

  1. No Account Locks (Critical): Before our pickup agent arrives, you must log out of and remove all personal accounts (Apple iCloud, Google Account, Samsung Account, etc.) and remove any screen locks (passcode, pattern, PIN, or biometric locks). We cannot process returns or issue refunds for cloud-locked or password-locked devices.
  2. Original Accessories & Packaging: The device must be returned with the original invoice/proof of purchase, along with all accessories, charging adapters, cables, and boxes that were delivered with it.
  3. Warranty Seal Intact: The tamper-evident warranty/security seal on the device must not be broken, modified, or removed.
  4. Original Condition: The device must be free of any new scratches, dents, cracks, or signs of customer-induced wear.

3. How to Start a Return

  1. Email our support team at support@rebuysell.in with your Order ID and the reason for the return.
  2. Once your request is verified, we will arrange a free doorstep pickup through our logistics partners.
  3. Please package the device securely in its original packaging (or bubble wrap) to prevent any transit damage.

Return Shipping Address:
SS-2/1, ReBuySell, Parag Road, Ashiyana, Lucknow, Uttar Pradesh - 226012.

4. Damages, Defects, and Incorrect Deliveries

Please inspect your device immediately upon delivery. If the device is physically damaged in transit, defective out of the box, or if you received the incorrect model, contact us at support@rebuysell.in within 24 hours of delivery. We will evaluate the issue and immediately arrange a replacement or refund.

5. Exclusions (Non-Returnable Cases)

We do not accept returns or refunds in the following scenarios:

  • Devices damaged due to drops, physical impacts, or customer negligence after delivery.
  • Devices with liquid ingress or water damage.
  • Software modifications, unofficial firmware installations (rooting/jailbreaking), or unauthorized repairs.

6. Refunds Processing

Once we receive the device at our inspection center in Lucknow, our technicians will verify its condition and account status (within 48 hours of receipt). We will notify you via email of the approval or rejection of your refund.

  • Prepaid Orders: If approved, your refund will be credited back to your original payment method (Debit/Credit Card, UPI, Net Banking) via Razorpay within 7 to 10 business days.
  • Cash on Delivery (COD) Orders: If your order was paid via COD, our support team will contact you to request your Bank Account details (Bank Name, Account Number, IFSC) or UPI ID. The refund will be transferred directly to your bank account within 7 to 10 business days of receiving your bank details.

For any queries regarding your refund, reach out to us anytime at support@rebuysell.in